Live Chat & Helpdesk
Get more online sales with our fully supported live web chat
Click below to watch our video to find out more
More than 1 billion messages are sent from customers to businesses, every year, making live chat the future of communication…
Our live chat can transform your website, offering 24/7 availability, providing an enhanced user experience, including a ticketing system to manage queries and issues and optimised conversion.
Increase visitor time on site, improve user experience and drive conversion with our live agent plug in.
Improved web performance and conversion
Give every visitor who lands on your site a personalised experience with our plug in. The subtle icon sits bottom right, offering a superior user experience and ability for live interaction with our agent. This will drive site conversion and data acquisition through offering a slick and professional user experience.
Customer experience and brand monitoring
An intuitive ticketing system, along with best-practice processes, helps organisations prevent major incidents from becoming a very public reality and offers a superior customer experience
Saving time and money
Our digital chat platforms offer efficiencies to businesses, removing expensive unnecessary overheads and reducing staff downtime, streamlining the entire customer support and ordering function.
24 hours sales and support helpdesk
Systematically capturing tickets and escalating them correctly, allowing for slick, effective processing of pre and post lead management, leading to improved acquisition, retention and referrals
Virtual service helpdesk includes:
- 24/7 availability for logging tickets by your customers via chat, email or Facebook Messenger
- Keeps all your customers’ tickets in one place, organized with tags and escalated towards the right people when needed
- Transcripts of the chats/ tickets and email notifications
- Pre chat surveys that pinpoint your customers’ name, geolocation, email, previous chat history, shopping history and more
- Post chat surveys that contribute to learning about the value of the information you’re providing to customers
- New ways to promote your business by including livechat URL onto your newsletter/email campaigning or your social media
